Shipping & delivery guide
UK-wide delivery via InPost & Royal Mail
Order anytime, we dispatch within 24 hours. England, Wales & Scotland: your parcel arrives at your chosen InPost locker in 2-4 days, ready for pickup with your unique code. Or Royal Mail Tracked 24 straight to your door in 1-2 days, Northern Ireland included.
- 20:00
- Cutoff
- 20:00-22:00
- Courier window
- 22:00-00:00
- Pickup
Timeline
Evening delivery rhythm
Every order follows the same cadence so you always know when to expect the collection code.
Any time
Order
Place your order and pay with card, wallet balance or USDT crypto.
24h
Dispatch
We pack and dispatch your parcel within 24 hours, with a tracking number.
On arrival
Collection Email
We send an email with your collection code once the parcel is ready for pickup.
How it works
Collection etiquette & late fees
Late policy
GB locker orders: collect within 72 hours (3 days) of notification.
- 1
Arrive within 72h (3 days)
GB locker orders: collection windows close after 72 hours (3 days) to keep the queue fair.
- 2
No ID needed
You only need your collection code. If something looks wrong, support may ask for a photo of the parcel.
- 3
Report issues
Contact support immediately if the collection point is inaccessible or empty.
Late policy
GB locker orders: collect within 72 hours (3 days) of notification.
Refund policy
How replacements or credits work
Follow the collection window and send photos so support can escalate to the courier instantly.
InPost locker orders: collect within 72 hours (3 days) - hard deadline
Lockers release uncollected parcels automatically after 72 hours and the window cannot be extended. We ship anonymously, so a parcel returned uncollected cannot reach us - it cannot be refunded or resent. Please collect within 3 days of the ready notification; someone else can collect it for you with the code or PIN (21+ only needed).
Cancellations
Ask support to cancel before your parcel is dispatched. Wallet-paid orders are returned to your wallet balance automatically; card and crypto payments are refunded by our team.
In-transit protection
We cover any parcel lost or damaged before it reaches the locker — refunded or replaced.
Review-based refunds
No automatic refunds — contact support and explain the reason for any issue.
Partial refunds for missing or damaged items
If one item of your order is missing or damaged we refund that item's value, not just whole orders.
Seal + photo required
Send a photo of the unopened parcel so we can investigate courier errors.
Account credits
Approved refunds return to your account within 6 hours; bank transfers may take 3–5 days.
Non-refundable
Opened products and parcels returned uncollected after 3 days are non-refundable and not reshipped.
Support flow
Issue escalation checklist
Contact support
Use the live chat on this site and include your order reference.
Provide evidence
Photo/video of the parcel and any damage helps us escalate.
Wait for update
We confirm once we have reviewed your photos, then credit your account or schedule a replacement.
Need help?
Support can confirm payments and check deliveries
Message us before the cutoff if you want to confirm a payment or check your parcel status. We cannot change the delivery address or move a parcel to a different locker once it is in the network.
